Brazos County has an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the United States Department of Justice regulations implementing Title II of the Americans with Disabilities Act (“ADA”). Title II states, in part, that “no otherwise qualified disabled individual shall, solely, by reason of such disability, be excluded from participation in, be denied the benefits of or be subjected to discrimination” in programs or activities sponsored by a public entity.
To submit a complaint please complete the “ADA Complaint Form”. Complaint forms can be obtained at the Brazos County Risk Management office located at the address below or via the link below. Please send your complaint to:
Brazos County ADA Coordinator
Brazos County | Risk Management
200 South Texas Avenue, Suite 264
Bryan, Texas 77803
Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination.
The County shall also provide appropriate assistance to complainants, including those persons with disabilities or who may be limited in their ability to communicate in English. In cases where the complainant is unable to provide a written statement, a verbal complaint may be made. The ADA Coordinator will interview the complainant and if necessary, assist the person in converting the verbal complaint to writing. All complaints must be signed by the complainant or his/her representative.
These procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or seek other remedies.
The complainant may file a signed, written complaint up to 180 days from the date of the alleged act of discrimination or the date the person(s) became aware of the alleged act(s) of discrimination. If the complaint cannot be filed with 180 days, please contact the ADA Coordinator for more information.
The purpose of the ADA Complaint Form is to assist you in filing a complaint. You are encouraged, but not required, to use the form to file your complaint. If you choose to write a letter, please ensure that it contains all the information requested in the form and is signed by you or your authorized representative.
The County shall make every effort to address all complaints in an expeditious and thorough manner.
An investigation, as may be appropriate will follow the filing of a complaint. If needed, an investigation will begin within fifteen (15) working days of receipt of a complaint alleging discrimination based on disability in a program, service, or activity of the County.
The complainant will be contacted in writing no later than thirty (30) working days after receipt of the complaint should additional information be needed. If the complainant fails to provide the requested information in a timely basis, the County may administratively close the complaint.
Should an investigation be warranted, the County will complete the investigation within ninety (90) calendar days of receipt of a complaint. If additional time is needed, the complainant will be notified. A written investigation report will be prepared and shall include a summary description of the incident, findings and recommended corrective action. If required, the investigation report will be forwarded to the appropriate state or federal agency.
A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator. A copy shall be forwarded to the complainant no later than twenty (20) working days after its issuance.
The complainant has a right to appeal with the County’s finding within five (5) working days from receipt of the determination. The complainant may file a complaint externally with the U.S. Department of Justice, Office of Civil Rights, or another appropriate federal agency. If there is no appeal or no findings, the complaint will be closed.
The ADA Coordinator shall maintain the files and records of Brazos County relating to the complaints filed.